Faced with chilly weather and the economic downturn, Puget Sound Energy customers are tackling higher energy bills this winter heating season by turning to the Internet to pay their bills online and compare their daily energy use to determine ways to be more energy-efficient.

“While twice as many PSE customers during the winter months use the utility’s bill analysis tool to take energy-saving measures, a steadily growing number go to PSE.com year-round to manage their account and pay their monthly electric and natural gas utility bill,” said Agnes Barard, director of customer care for PSE.

In 2008 PSE experienced considerable growth in new sign ups for Web services, with nearly 100,000, or a 25 percent jump, in the number of customers choosing online transactions.

“This year’s economic slowdown may be among several factors motivating our customers to seek convenience and pocketbook savings in postage to manage their bills online,” Barard said. “There’s no question we serve a technologically savvy region; it’s evident in how quickly our customers have embraced PSE’s online services.”

PSE has offered customers online access to their accounts since 2000, when it automated more than 1.6 million natural gas and electric meters. With an inserted computer chip, the meters record energy-use data daily and provide customers with access to information about how much energy they use every day. In 2005, the utility expanded this service with MY PSE Account, which allows customers to sign up online to view and pay their bills electronically.

As of December 2008, nearly 400,000, or a quarter, of all PSE customers now access the Web to track their energy use, view their statements and pay their monthly utility bills online.

The utility has discovered it attracted 20 percent more customers to the Web when it added the MY PSE Account online tools, such as viewing their energy use in a graphic form, either by a bar graph or pie chart, and analyzing their energy use and charges from month to month.

For more information about PSE’s online services, please visit PSE.com.