J.D. Power and Associates has ranked Group Health highest in member satisfaction in the Northwest in the fourth annual study of health plan performance.

The study measures satisfaction among members who purchase their coverage individually or through their employer from 133 health plans in 17 regions throughout the U.S. The study examines seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

Group Health ranked highest with a score of 744 on a 1,000-point scale, followed by Providence Health Plan (739) and Kaiser Foundation Health Plan (724).